1. Business Information

Beyond Engravings — custom engraved diaries, MDF blanks, engraved flasks, pendants and personalized gifting products.
Contact: order@giftingbeyond.com

Use of the website

By accessing our site you agree to these terms. Do not misuse the site or attempt unauthorized access.

Products & Customization

Custom items are created exactly as per the input you provide. We do not modify spelling, dates or artwork unless explicitly agreed. Slight variations in color, texture, or engraving depth may occur due to materials and production processes.

Pricing & Payments

Prices may change without notice. Payment must be completed to begin processing. We do not store your card details; payments are handled by our payment gateway.

Order Processing

Production begins after payment confirmation. Custom orders cannot be modified or cancelled once confirmed.

2. Shipping Policy

Dispatch time

All orders are dispatched within 2 days of payment confirmation.

Delivery time

• Domestic (India): 3–5 business days after dispatch.
• International: 10–15 business days after dispatch (may vary due to customs).

Tracking & Failed Delivery

A tracking link will be shared via email/WhatsApp after dispatch. If delivery fails due to incorrect address or unavailability, the courier may re-attempt or return the package. Reship costs (if any) will be charged to the customer.

3. Cancellation Policy

Custom or personalized orders cannot be cancelled once placed (engraved diaries, flasks, pendants, etc.). Non-custom items (e.g., plain MDF blanks) may be cancelled only before dispatch.

To request cancellation for non-custom items email order@giftingbeyond.com with your order ID.

4. Return & Refund Policy

Custom Products

No returns, exchanges, or refunds for custom/personalized items except when:

• Item arrived damaged
• Wrong item received due to our error
• Engraving does not match what you provided

Non-Custom Products

Returns accepted within 7 days of delivery for unused items in original condition. Return shipping is the customer’s responsibility.

Refund timeline

Approved refunds are processed within 24–48 hours to the original payment method.

Damaged / Wrong Product

Email photos/videos to order@giftingbeyond.com within 48 hours of delivery. We will assess and respond with a refund or (for non-custom items) a re-send where applicable.

Replacement policy

We currently do not offer replacements except for wrong or defective items sent due to our error.

5. Privacy Policy

Information we collect

Name, address, email, phone, order details and payment information (handled securely by payment processor). We do not store card details.

How we use your information

To process orders, communicate about shipments, provide support and improve services. We do not sell or rent customer data.

Cookies & Analytics

We use cookies for site functionality and analytics. You may disable cookies via your browser settings.

Third-party services

We share data with shipping partners and payment processors strictly to fulfil orders. Unnecessary data is never shared.

Your rights

You may request data access, correction or deletion by contacting order@giftingbeyond.com.

6. Intellectual Property

All content and designs on this site belong to Beyond Engravings. Unauthorized use is prohibited.

7. Limitation of Liability & Governing Law

Beyond Engravings is not liable for courier delays, customs holds, or minor product variations. These policies are governed by the laws of India.